ValueVision, Inc. Privacy Policy ValueVision, Inc. ("ValueVision") is committed to protecting the privacy of customers and users of our services. We have therefore created this policy statement (the "Policy") to explain our privacy practices and procedures. We believe that you should know what information we collect from you, as well as understand how we use, disclose, and protect that information. We believe that you should be able to communicate with us easily to limit the disclosure of any of your personally identifiable information, where practicable, and to address any questions or concerns that you may have. And we will not disclose information to unaffiliated third parties without your consent or as otherwise provided in this Policy. By purchasing, subscribing to, or using ValueVision's services or using ValueVision's website, you agree to the terms and conditions set forth in this Policy. For other terms and conditions that govern your use of ValueVision's services and its website. The use of information collected through our service shall be limited to the purpose of providing the service for which ValueVision is providing. 1. INFORMATION WE COLLECT We collect a variety of personally identifiable information (also referred to as "personal data") about users of our services and visitors to our website in order to ensure an enjoyable user experience and seamless communications. When we use the term "personally identifiable information," we mean information that is directly associated with, or could be used to identify, a specific person. Such information includes a name, address, telephone number, e mail address, or information about activities directly linked to that person which would permit the physical or online contacting of that person. Our definition of personally identifiable information does not include "aggregate information"- data we collect about a group or category of services or users or customers and from which individual user or customer identities have been removed. Aggregate information-for example, a report that indicates that a certain number of our customers or users reside in a particular state or region of the United States, or a report on how many of our customers or users visited particular pages of our website-aids us in understanding trends and customer needs. Our definition of personally identifiable information also does not include your Internet protocol ("IP") address. We collect the following types of personally identifiable information through use of our website and telephone calls and emails to ValueVision customer service: * Information You Give Us: We collect information you give us-such as your name, billing address, telephone number, e-mail address, and/or credit card number-when you purchase or use a service. * Information We Collect Automatically: We automatically collect certain types of information whenever you interact with us. When you visit ValueVision's website, our systems automatically provide us with your IP address to tell us what type of web browser you use. When you visit ValueVision's website by clicking an advertisement on a third-party website, ValueVision automatically collects information about the website you were visiting when you clicked on ValueVision's advertisement, including the IP address of the website and the date and time that you clicked on ValueVision's advertisement. * Information We Obtain from Other Sources: We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as: * Credit information, which allows us to complete transactions for the purchase of ValueVision services, and To see how we use, disclose, and protect the personally identifiable information that we collect, please review the rest of this Policy. 2. OUR USE OF PERSONALLY IDENTIFIABLE INFORMATION Our Internal Use: In general, we use personally identifiable information to serve our existing and prospective customers and to enhance and extend our customer relationships. By understanding how you use our services and our website, we are able to customize and personalize our interactions with you. More specifically: * We use personally identifiable information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from ValueVision or others that better meet your needs. * Subject to your agreement, ValueVision uses e-mail, telemarketing, and direct mail to inform you about ValueVision products or services we think will interest you. If you do not wish to receive these types of communications you can choose at any time not to continue receiving them by contacting us. While you may choose not to receive marketing information from us, you will continue to receive bills, customer service-related notifications, and other similar information from us electronically or otherwise. You will also continue to receive communications directly related to each service you purchase or subscribe to. Our Customer Surveys: Periodically, you may be able to participate in our surveys to help us improve our services. Any personally identifiable information that we may collect from you in a survey will ONLY be used internally by ValueVision. And unless otherwise explained in the instructions for a particular customer survey, any personally identifiable information you provide to us for purposes of that survey will be used in accordance with this Policy. Third-Party Use: To understand when and how ValueVision may disclose personally identifiable information to unaffiliated third parties, please read the Disclosure of Your Personally Identifiable Information section below. 3. DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION Because information about our existing and prospective customers is one of our most important business assets, we seek to protect it and keep it confidential. We do not share personally identifiable information with unaffiliated third parties, nor do we sell it to third parties, unless permitted to do so in accordance with this Policy. Your Consent: ValueVision may disclose your personally identifiable information if you consent to the disclosure in advance. Depending on the service, we may obtain your consent in a number of ways, including: * In writing; * Verbally; * Online, by clicking on a link or button; or * Comply with the law (e.g., lawful subpoena or court order); * Enforce or apply our agreements to sell or provide services to you; * Bill and collect for services; or * Protect out rights or property (e.g., to address allegations about fraudulent or unlawful activity on a ValueVision account). Disclosure to Affiliates: We may share your personal data between our ValueVision group companies and business affiliates where it is necessary to support the services provided to you. In order to verify payment methods and prevent fraud, ValueVision verifies personally identifiable information, including payment information, with payment providers and fraud prevention services. If at any time you apply for a credit line with ValueVision, ValueVision may perform a credit inquiry with credit reporting agencies, and such inquiry may be noted on your credit record. We may use automated decision making systems to verify payment methods, assess creditworthiness, or prevent fraud, and we may contact you requesting additional information when needed. Disclosure to Unaffiliated Third Parties: We may share personally identifiable information with unaffiliated third parties only as necessary to complete a transaction or perform a service that you have requested, or to support the technical operation and maintenance of our services and of our website. We may also share personally identifiable information with or to our agents, outside vendors or service providers to perform functions on our behalf. For example, we use third party service providers to perform functions such as analyzing data, providing marketing assistance, providing customer service and processing orders. When the unaffiliated third party acts solely on our behalf, ValueVision requires that party to follow our privacy practices. ValueVision does not sell its customer lists or any personally identifiable information associated with its customers to third parties. Business Transfers: Information about our users and customers, including personally identifiable information, may be disclosed as part of any merger, acquisition, or sale of company assets. It may also be disclosed in the unlikely event of an insolvency, bankruptcy, or receivership in which personally identifiable information would be transferred as one of the business assets of ValueVision. 4. SECURITY AND DATA INTEGRITY We maintain a variety of physical, electronic, and procedural safeguards to guard your personally identifiable information.. Specifically, we use commercially accepted procedures and systems to protect against unauthorized access to our systems. We restrict access to your personally identifiable information to those employees and contractors-all of whom are covered by this Policy-who need to know that information to provide services to you or otherwise assist you. We protect the security of your personally identifiable information during transmission via the ValueVision website by using Secure Sockets Layer ("SSL") software, which encrypts information you input, so that no one else can read it as it is transmitted over the Internet. You can take additional steps on your own to safeguard your personally identifiable information. For example, you should be sure to sign off when finished using a shared computer. And you should always log out of any website, including the ValueVision website, after viewing personal account information. Please be advised that ValueVision has no control over or responsibility for the security or privacy policies or practices of Affiliate organizations that utilize ValueVision or other sites on the Internet you might visit, interact with, or from which you might buy products or services, even if you visit them using links from the ValueVision website. 5. OUR USE OF "COOKIES" ValueVision uses "cookies" to enhance your use of our website. "Cookies" are small text files placed on your computer's hard drive by a website when you visit that website. These files identify your computer and record your preferences and other data about your visit to a website so that when you return to that site, the site operator knows who you are and can personalize your visit. For example, cookies enable a website shopping cart to function so that you only have to check out once. Consequently, cookies are often tied to the use of personally identifiable information while using our website. If you choose not to accept the use of cookies, your use of our website may be impaired. Cookies allow us to do the following: * Complete transactions you have requested; * Collect information to determine which services and sections of our website are most and least popular; * Personalize our website and make recommendations to you based on services you have used in the past; and * Improve the ease of use of our website, sometimes in conjunction with web beacons. We do not use cookies to store credit card information. ValueVision does, however, use cookies to store login information (including passwords) for customers who choose the option of storing such information on their computers. We also use a session-based cookie to maintain continuity of navigation for you when viewing our website during a particular on-line session. After closing the browser, the session cookie simply terminates; it is not stored on your computer's hard drive thereafter. In conjunction with web beacons, ValueVision may also use cookies, but these cookies are not linked to your personally identifiable information. 6. OUR USE OF WEB BEACONS ValueVision uses web beacons on its website. A web beacon (sometimes called a "web bug" or "clear GIF") is a tiny graphic image (usually a 1-by-1 pixel) displayed in a webpage, web-based document, or e-mail message, but it is usually invisible, as it is usually the same color as the background of the webpage, document, or e-mail message. When the user's web browser reads the HTML code for the web beacon to retrieve the image, it can pass along the IP address of the user's computer, the time the web beacon was viewed and for how long, and the type of browser used. Web beacons can also be linked to a user's cookies and any personally identifiable information that may be stored in them. ValueVision uses web beacons to gather aggregate information, as described above in Information We Collect. ValueVision does not use web beacons that link to cookies or to personally identifiable information on unaffiliated third-party websites. And it does not permit unaffiliated third parties to place such web beacons in advertisements on ValueVision's website. For its web beacons, ValueVision uses Google Analytics to analyze use of ValueVision's website. For further information on how Google Analytics collects and uses information, you should refer to the Google Analytics Products and Services Privacy Statement. 7. OUR USE OF BANNER ADS We may use third-party advertising companies to place advertisements about ValueVision products and services on other websites. These advertising companies may use cookies, web beacons, or other technologies to measure the effectiveness of our ads. The advertising companies may use anonymous information about your visits to our and other websites in order to measure advertising effectiveness and offer selective ad content. But they use an anonymous identifier, such as a number, to identify you. They do not link to or collect any personally identifying information. The use of such cookies, web beacons, and other technologies is subject to the advertising companies' privacy policies, not the Policy of ValueVision. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by contacting us. Please note this does not opt you out of being served advertising; you will continue to receive generic ads. 8. CHECKING ACCOUNT AND "PREFERENCES" INFORMATION FOR ACCURACY ValueVision customers can review or change the information in the "Preferences" section of our website, or by telephoning or writing to Customer Service. For Customer Service contact information, please see the Contacting Us section below. As noted in the Information We Collect About You section above, we may also use updated address information obtained from other sources to update our records. We will respond to your requests to access your records within 30 days. We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services please contact us. 9. SOCIAL MEDIA FEATURES To the extent our website includes Social Media Features, these Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the third party company providing them. 10. REFERRAL PROGRAMS If you choose to use our referral programs to refer someone to our site, we will ask you for the intended recipient's name, email address, and phone number. ValueVision will store and use this information to send emails inviting him or her to visit the site. ValueVision stores this information for the sole purpose of sending the emails and tracking the success of our referral program. Your referral may contact us here to request that we remove this information from our database. 11. BLOGS AND FORUMS To the extent our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. 12. TESTIMONIALS With your input and your consent, we may post a customer testimonial by you on our website, which may include your name, industry, company, title, or other identifying information. If you want your testimonial removed please contact us here. 13. ENFORCEMENT ValueVision regularly reviews its compliance with this Privacy Policy. Please contact us with any questions or concerns regarding this Privacy Policy or ValueVision's treatment of personal information. When we receive formal written complaints, it is ValueVision's policy to contact the complaining customer or user regarding his or her concerns. 14. UPDATING OF OUR POLICY ValueVision will revise or update this Policy if our practices change or as we change existing services, add new services, or develop better ways to inform you of services we think will interest you. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. You should refer back to this page for the latest information and the effective date of any changes. 15. CONTACTING US If you have any questions, comments or concerns about this Policy, please e-mail us at info@valuevision.com, or call us at 1 (206) 462-3841. Or you can write to us at: ValueVision, Inc. Attn: Privacy Officer 33530 1st Way S, Suite 102 Federal Way, WA 98003